From Quote to Installation: What to Expect During Your HVP Roller Shutter Installation

Embarking on a new roller shutter installation for your property in the UK is an exciting step towards enhanced security and efficiency. However, the process can sometimes feel complex if you're not familiar with it. This article from HVP Security Shutters aims to demystify the roller shutter installation process, setting clear expectations from your initial inquiry right through to the final handover. By understanding each phase, you can approach your HVP roller shutter installation with confidence, knowing exactly what to expect.

Phase 1: From Initial Inquiry to Your Bespoke Quotation

Your journey begins with a clear understanding of your needs.

Initial Contact & Discussion: You'll typically start by discussing your requirements with our expert team. This involves outlining what you need the shutter for (e.g., commercial security, industrial access, domestic garage door), the type of property, and any initial ideas you have regarding size or style.
Choosing the Right Shutter: We'll guide you through the various shutter types available from our comprehensive range. This might include:
- Solid roller shutters for maximum theft deterrence.
- Perforated roller shutters or punched roller shutters for a balance of security and visibility.
- Polycarbonate fully seen-through shutters for ultimate display.
- Or specialist options like sliding, folding, or curved shutters.
Selecting Style & Colour: Beyond functionality, we'll help you choose a stylish shutter that complements your property's aesthetic. You'll select the material (e.g., aluminium roller shutters, steel roller shutters, PVC roller shutters) and a custom colour to match your branding or décor.
Receiving Your Price: Based on this initial discussion and your specific requirements, HVP Security Shutters will provide you with a detailed, no-obligation quotation.

Phase 2: Placing Your Order & The Crucial Site Survey

Once you're happy with the proposal and ready to proceed, the next steps ensure precision.

Giving Us the Order: Upon your approval, you'll place the order, and we'll begin the detailed preparation.
The Essential Site Survey: This is a critical stage. Our experienced shutter engineers will visit your property to:
- Take accurate roller shutter measurements of your opening, accounting for any irregularities.
- Assess crucial aspects like headroom (space for the shutter roll and box) and side room (space for guide rails).
- Perform a structural assessment to ensure the building can safely support the shutter.
- Finalize all technical details and confirm the correct shutter type for your opening, taking into account factors like wind loading and fire regulations if applicable.
- This detailed survey leads to the production of precise engineering drawings for your final approval, ensuring everything is exactly as you expect before manufacturing begins.

Phase 3: Precision Manufacturing & Quality Control

With all details confirmed, your bespoke shutter moves into production.

In-House Manufacturing: At HVP, we pride ourselves on manufacturing many of our roller shutters in-house. This gives us complete control over quality and allows for precision engineering tailored to your specific order.
Manufacturing Lead Time: Once drawings are approved, your custom shutter is carefully manufactured. The manufacturing lead time typically averages 4 to 6 weeks, though this can vary slightly depending on the complexity and style of the shutter curtain, specific finishes, and current demand. We will keep you informed of the expected timeframe.

Phase 4: Expert Installation & Handover

The moment your bespoke shutter comes to life on your property.

Scheduling Installation: Once your shutter is manufactured and thoroughly checked, our team will coordinate a convenient installation date with you.
Professional Installation: Our highly skilled and certified shutter installation engineers will carry out the work. They are trained to safely and efficiently install all types of roller shutters, ensuring optimal performance and adherence to all UK safety standards.
Average Installation Time: While every project is unique, a standard roller shutter installation typically takes between 6 to 8 hours. Larger or more complex industrial roller doors or sites with difficult access may require more time. Our team works efficiently to minimize disruption to your business or home.
Testing & Handover: Once installed, the engineers will thoroughly test the shutter's operation, including all safety features (like anti-trap mechanisms and manual overrides). They will then provide you with a comprehensive demonstration of its operation and answer any questions you may have, ensuring you are fully confident in using your new security solution.

Phase 5: Aftercare & Ongoing Support

Our commitment doesn't end with installation.

Warranty & Support: Your HVP roller shutter is backed by a comprehensive warranty.
Maintenance & Servicing: We offer professional maintenance services to ensure the longevity and continued optimal performance of your shutter, preventing future shutter malfunctions.

The HVP roller shutter installation process is designed to be seamless, transparent, and built on expertise. From your initial quote to the final close, we set expectations, build confidence, and ensure you receive a high-quality, perfectly fitted security shutter solution that provides lasting peace of mind.

It’s Not Just About the Price.

Often the question is asked about a company’s USPs. It’s considered to be one of those trendy marketing expressions which I always have to stop and think about, not because HVP doesn’t have any USPs, it is just that I always have to remember that it stands for ‘Unique Selling Points’. Easier just to ask, “What sets you apart from your competition?” Within the shutter industry we all sell similar products; aluminium or steel rolling shutters for security, fire shutters, doors and sliding shutters. Anyone can set up a factory or workshop and manufacture the above products so perhaps the most important question should be: “Who should I buy from?”

Given that anyone can manufacture shutters or doors and/or carry out their installation, it is important to buy form a company who has access to a reliable source of information to ensure they are complying with: Building Regulations; British and European standards; Health and Safety; best training practices; third party surveillance, and carry the correct level of insurance for each project. HVP are members of the Door and Hardware Federation (DHF). Membership gives us access to all the current information regarding legislation associated with manufacture and installation, plus the benefit of specific technical advice.

HVP are FIRAS registered. When buying a fire shutter, smoke or fire curtain from us you are complying with all requests to buy only from an installation company registered under a third party installer accreditation scheme. You also have the confidence of knowing that you are buying from a company committed to installing fire shutters, smoke and fire curtains to the highest standards. We only use engineers who are FIRAS trained for the installation of fire shutters, smoke and fire curtains.

NVQ training of staff. We don’t stop at training to the highest level for fire shutter/curtain installation; we continuously train for all installation work and most of our installation engineers have achieved NVQ level 2.

HVP has an ISO2001:2008 Quality Management System.

CAD drawing service. We employ a CAD drawing technician.

HVP employ the services of an independent Health and Safety advisor. Throughout the year random inspections are made of our installations and regular took box talks are given to all our staff.

HVP are CHAS accredited.

HVP are Construction Line registered.

We are insured for Public Liability to the sum of £10,000,000. We look for an insurer that has an excellent credit rating and extends cover to provide for working at airports and for overseas projects.

We are insured for working airside at airports. Most insurance policies exclude public liability and vehicle cover for working airside at airports and many insurance companies cannot just extend an existing policy to provide this cover.

All our operatives carry CSCS cards for working on construction sites.

After sales service. We have a network of engineers who are committed to giving the highest level of after sales care. We may be based in the south west of England, but still give a same-day service throughout the UK and an emergency service within four hours.

So when comparing HVP to other shutter companies is should never be, ‘just about the price’. It should be about what sets HVP apart from others regarding factory production control, legislation compliance, training, insurance cover, third party accreditation, health and safety and after sales service.