What’s Included in a Roller Shutter Service Visit

Regular servicing is essential to keep your roller shutters operating safely, smoothly, and reliably. At HVP Security Shutters, our comprehensive service visits are designed to ensure your shutters remain in top condition, comply with current regulations, and help prevent unexpected breakdowns. Here’s what you can expect when you book a roller shutter service with us:

What is included in a roller shutter service?

Thorough Visual Inspection
Detailed examination of curtain slats/lath, endlocks, guide rails, bottom bar, shutter box/hood, and all fixings
Assessment for signs of wear, corrosion, impact damage, misalignment, and water ingress

Mechanical & Electrical Checks
Operation of the shutter through full open and close cycles
Verification of motor performance, manual override/emergency hand chain, springs, and barrel assembly
Inspection of bearings, axles, wind locks, stops, cables, control panels, and plugs (where applicable)

Safety Systems & Compliance
Testing of safety edges, photocells/IR beams, anti-fall-back devices, brakes, and limit switches
Verification of emergency stop functions and key/remote controls
Confirmation that your shutters meet the latest standards for powered doors and shutters

Adjustments & Lubrication
Lubrication of all moving parts to reduce friction and extend component life
Minor adjustments to guides, limits, and alignment for smooth, reliable operation
Tension checks and corrections where required

Cleaning & Housekeeping
Removal of light debris from guides and hood area
Advice on further cleaning where heavy contamination is present

Comprehensive Documentation
Service report detailing inspection results, defects identified, and remedial recommendations
Compliance documentation for your records and insurance purposes
Photo evidence provided where appropriate

Expert Advice
Practical guidance on daily use and basic maintenance
Tips for spotting early warning signs and preventing future issues
Clear next steps and quotations for any required repairs beyond routine servicing

Fire Shutter Servicing
Testing of fire shutter auto-close function, alarm interface, and reset procedures
Guidance on six-monthly inspection schedules to maintain compliance

How Often Should Shutters Be Serviced?
We recommend annual servicing for most roller shutters
Fire shutters should be serviced every six months to ensure compliance and safety

Our experienced engineers cover Exeter and the South West, with rapid response for emergency repairs. To book your service or learn more, contact HVP Security Shutters today.