Your journey begins with a clear understanding of your needs.

1. Initial Contact & Discussion: You'll typically start by discussing your requirements with our expert team. This involves outlining what you need the shutter for (e.g., commercial security, industrial access, domestic garage door), the type of property, and any initial ideas you have regarding size or style.
2. Choosing the Right Shutter: We'll guide you through the various shutter types available from our comprehensive range. This might include: 
   • Solid roller shutters for maximum theft deterrence.
   • Perforated roller shutters or punched roller shutters for a balance of security and visibility.
   • Polycarbonate fully seen-through shutters for ultimate display.
   • Or specialist options like sliding, folding, or curved shutters.
3. Selecting Style & Colour: Beyond functionality, we'll help you choose a stylish shutter that complements your property's aesthetic. You'll select the material (e.g., aluminium roller shutters, steel roller shutters, PVC roller shutters) and a custom colour to match your branding or décor.
4. Receiving Your Price: Based on this initial discussion and your specific requirements, HVP Security Shutters will provide you with a detailed, no-obligation quotation.

Phase 2: Placing Your Order & The Crucial Site Survey

Once you're happy with the proposal and ready to proceed, the next steps ensure precision.

1. Giving Us the Order: Upon your approval, you'll place the order, and we'll begin the detailed preparation.
2. The Essential Site Survey: This is a critical stage. Our experienced shutter engineers will visit your property to: 
   • Take accurate roller shutter measurements of your opening, accounting for any irregularities.
   • Assess crucial aspects like headroom (space for the shutter roll and box) and side room (space for guide rails).
   • Perform a structural assessment to ensure the building can safely support the shutter.
   • Finalize all technical details and confirm the correct shutter type for your opening, taking into account factors like wind loading and fire regulations if applicable.
   • This detailed survey leads to the production of precise engineering drawings for your final approval, ensuring everything is exactly as you expect before manufacturing begins.

Phase 3: Precision Manufacturing & Quality Control

With all details confirmed, your bespoke shutter moves into production.

1. In-House Manufacturing: At HVP, we pride ourselves on manufacturing many of our roller shutters in-house. This gives us complete control over quality and allows for precision engineering tailored to your specific order.
2. Manufacturing Lead Time: Once drawings are approved, your custom shutter is carefully manufactured. The manufacturing lead time typically averages 4 to 6 weeks, though this can vary slightly depending on the complexity and style of the shutter curtain, specific finishes, and current demand. We will keep you informed of the expected timeframe.

Phase 4: Expert Installation & Handover

The moment your bespoke shutter comes to life on your property.

1. Scheduling Installation: Once your shutter is manufactured and thoroughly checked, our team will coordinate a convenient installation date with you.
2. Professional Installation: Our highly skilled and certified shutter installation engineers will carry out the work. They are trained to safely and efficiently install all types of roller shutters, ensuring optimal performance and adherence to all UK safety standards.
3. Average Installation Time: While every project is unique, a standard roller shutter installation typically takes between 6 to 8 hours. Larger or more complex industrial roller doors or sites with difficult access may require more time. Our team works efficiently to minimize disruption to your business or home.
4. Testing & Handover: Once installed, the engineers will thoroughly test the shutter's operation, including all safety features (like anti-trap mechanisms and manual overrides). They will then provide you with a comprehensive demonstration of its operation and answer any questions you may have, ensuring you are fully confident in using your new security solution.

Phase 5: Aftercare & Ongoing Support

Our commitment doesn't end with installation.

1. Warranty & Support: Your HVP roller shutter is backed by a comprehensive warranty.
2. Maintenance & Servicing: We offer professional maintenance services to ensure the longevity and continued optimal performance of your shutter, preventing future shutter malfunctions.
3. Emergency Repairs: Our 24/7 emergency service means we're always available if you encounter any unexpected issues.

The HVP roller shutter installation process is designed to be seamless, transparent, and built on expertise. From your initial quote to the final close, we set expectations, build confidence, and ensure you receive a high-quality, perfectly fitted security shutter solution that provides lasting peace of mind.